MELLO™ SMART WATER HEATER THERMOSTAT
Download the user manual here.
TROUBLESHOOTING THE MELLO™ SMART WATER HEATER THERMOSTAT
Mello App will not connect and is displaying “MFA code is expired or invalid”.
If there is a solid WiFi icon, this indicates that the device has a solid connection to the home WiFi, but the home WiFi network is not connected to the internet. This will need to be troubleshooted with the home internet provider.
Hot water feels too hot or too cold
Use the arrow buttons on the front of the Mello smart thermostat to increase or decrease the temperature set-point on the water heater. Press the center button between the arrows to save your changes. You may also use the phone app to adjust the setpoint.
Water heater provides a small amount of very hot water, and then provides lukewarm water.
Device is not responding to changes made on the app
During WiFi set up, Mello device stops broadcasting “PE WiFi Setup”
The Mello WiFi network will only broadcast for 5 minutes for security purposes. If there is a delay in the WiFi setup process, you may need to return to the WiFi setup screen on the Mello to initiative WiFi broadcasting.
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